1st time?

If going to a spa for the first time makes you nervous, you're not alone. Many people have their first spa experience when they get a gift certificate to a
day spa . Some people don't even use the gift certificates because they're anxious about what will happen and the finer points of spa etiquette.

Because we want your time at the spa to be stress-free and for you to know completely what your day entails, we have compiled the following information to allow you to completely relax and enjoy your day at the spa.

Check your diary

Select your spa treatments.

Prepare for your spa experience before you go

• Drink plenty of water before and after services to enhance the benefits of your treatments.
  
• Don't eat for at least an hour before or after your massage.
  
• Arrive early so you have time to enjoy the Sauna, Steam Room, Outdoor heated pool and the Relaxation Stations
  
• Allow your mind to calm down before your treatment.
  
  

What do we provide?

Each guest is provided with a gown, a pair of slippers and a towel. You are provided with a locker where you can store all your valuables and clothes for the duration of your visit to the spa. We have showers for you to make use of after your treatment where you will find body wash, shampoo and conditioner.

You may wish to bring your own hair styling products as these are not provided. Hairdryers are also provided and there are electrical facilities for your own hot brushes or hair straighter.

What to bring with you

• A swimming costume or a bikini
  • We have a spa pool for you to make use of prior to your treatment. This is a unisex area so you will have to wear a swimming costume to use the pool.
• Gift Vouchers
  • Please bring along any Gift Vouchers that are required for your booking. You will need to hand these in on arrival.
    
    

Spa etiquette

• Remember your "spa voice" when you are with us. There are treatments happening all over the spa so please respect the other clients while they are enjoying their experience.
  
• Please ensure that your cell phones are switched off or at least turned to silent.
  
• After you are escorted to the changing rooms please fill out your consultation card and get undressed.
  
• Word of advise; when you are finished with the facilities remove your wet costume and pop your underwear back on so you are comfortable throughout your treatment.
  
• If you are using the facilities put your swimming costume on.
  
• If you are going straight into your treatment leave your underwear on, excluding your bra. You will be draped with large towels during the treatment.
  
• During your treatment you should control the conversation.
  If you do not want to be bothered with chit-chat please let the therapist know she must respect your silence. Do not be afraid to speak out and tell your therapist if you are comfortable, cold and happy with the pressure of the treatment.
  
• Whilst you are with us remember to breath, forget the outside pressures of the world and relax.
  
• As homecare is vitally important to continuing your spa experience, your therapist will recommend products to you. At no time must you feel pressurised to take the products recommended but do take note of the advice given to you.
  
• Whilst you are with us remember to breath, forget the outside pressures of the world and relax.
  
• Showing appreciation / gratitude at the end of your treatment is appreciated. This can be done at the front desk after your treatment. The recommended rate is 15-20% of your service price.
  
  

What to do when you are here

• This is your time to de-stress and relax.
  
• In order to prepare you for the treatments you will be receiving, you will have the opportunity to relax in our spa's hydrotherapy.
  
• These treatments do not require a therapist to administer.
  
• Arrive 60mins prior to the commencement of your treatments to make use of the below facilities.
  
• Kindly follow the time frames and guidelines to assist you in effectively utlising these areas.
• We suggest choosing your facility of preference; Sauna = Dry heat, Steam room = wet heat and spending 20mins in one of these
  
• Please note that spa facilities are used at your own risk. Heat treatments are not recommended for people with high blood pressure, any heart condition and women who are pregnant.
  
  

Our policies

• All spa packages must be paid for on confirmation of booking. Credit Card details are required to secure your booking.
  
• Booking in advance is recommended.
  
• Kindly arrive 60 minutes prior to your scheduled treatment/s to allow for sufficient consultation time.
  
• We kindly request punctuality.
• Please bring your bathing costume.
• Ensure cellular/mobile phones are switched off during treatments.
  
• All prices and information are subject to revision without prior notice.
  
• Products purchased are not refundable.
  
• The spa will not be held responsible for any theft, damage, loss or misfortune that may occur.
  
  
  Please inform your therapist if you have any of the following conditions:
  

• On any medication
  
• High blood pressure
  
• Any Heart condition
  
• Recent surgery
  
• Muscle or joint injuries
  
• Sinusitis
  
• Allergy to Iodine, sulphur or product allergies
  
• Pregnancy
  
• Epilepsy
  
• Diabetes
  
• Eczema or Psoriasis
  
• Sunburn
  
  

Cancellation Policies

• A 24 hour notice period is required for cancellations and rescheduling.
  
• Late arrival will result in a reduction of treatment time, if a treatment is not cancelled 24hrs prior, the full treatment fee will apply.